Frequently Asked Questions

  • We offer uniquely designed macramé kits and handcrafted wall art, created to bring calm, creativity, and beauty into your home.

  • Yes — most of our kits are designed for beginners, with clear instructions and approachable knots. Each product description includes a difficulty level to help you choose the right kit.

  • Every kit includes:

    • Premium cords cut to length and labbelled by components

    • Any required hardware decorations

    • Step‑by‑step online video tutorial(s).

    • A canvas bag that holds all the materials together for easy portability and storage.

      Some kits also include a ceramic pot or ring, depending on the design.

  • Most kits take between 1–4 hours, depending on the design and your pace. Larger or more detailed pieces may take longer.

  • Most kits require only scissors and a flat surface. If a kit needs anything additional, it will be clearly listed on the product page.

  • Some kits offer colour options. If you’re after something specific, feel free to reach out — we love helping you personalise your piece.

  • Yes — we offer a selection of finished macramé wall art for those who prefer a ready‑to‑hang piece.

  • Between 7-10 business days, depending on your location in Australia.

  • You’ll receive a tracking number with AusPost as soon as your order ships.

  • Shipping within Australia is a flat fee of $10 at checkout. Free shipping thresholds can apply during promotions.

  • Eligible items can be returned within 14 days of delivery if they’re unused and in original condition. For more information, refer to our return policy:

    https://www.eudaim.com.au/return-policy

  • Kits can only be returned if all materials are unopened and unused.

  • Custom pieces are made just for you and can’t be returned unless they arrive damaged or incorrect.

  • Customers cover return shipping unless the item is faulty or incorrect.

  • Please contact us within 7 days with photos. We’ll organise a replacement or refund right away.

  • You can reach us anytime through our contact form or social channels. We’re always happy to help.

  • We aim to reply within 24 hours on business days.

  • Yes — we’re here to support your creative journey. Send us a message and we’ll guide you through it.