Privacy policy

Last updated: 15 May 2026

At Eudaim, your privacy matters. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This policy explains what we collect, why we collect it, and the choices you have.

1. Information We Collect

We collect information to provide you with a smooth, personalised experience. This includes:

Information you provide

  • Name

  • Email address

  • Shipping and billing address

  • Payment details (processed securely by our payment partners; we never see your full card number)

  • Order history

  • Messages or enquiries sent to us

Information collected automatically

  • Device information (browser type, IP address, operating system)

  • Website usage data (pages viewed, time on site, referring links)

  • Cookies and similar technologies to improve your browsing experience

Optional information

  • Newsletter sign‑ups

  • Product reviews or feedback

  • Social media interactions

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate about your purchase, shipping, or support requests

  • Personalise your shopping experience

  • Improve our website, products, and customer service

  • Send updates, promotions, or newsletters (only if you opt in)

  • Prevent fraud and maintain site security

  • Comply with legal obligations

We never sell your personal information.

3. Sharing Your Information

We only share your information with trusted service providers who help us run Eudaim, such as:

  • Payment processors

  • Shipping and delivery partners

  • Email and marketing platforms

  • Website hosting and analytics providers

These partners only receive the information necessary to perform their services and must protect it according to their own privacy standards.

We may also share information if required by law or to protect our rights.

4. Cookies & Tracking Technologies

Cookies help us:

  • Remember what’s in your cart

  • Understand how visitors use our site

  • Improve performance and user experience

  • Offer personalised content or promotions

You can manage or disable cookies through your browser settings, though some features may not work as intended.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications

  • Restrict or object to certain data uses

  • Request a copy of your data (data portability)

To exercise these rights, contact us at eudaim.sophie@gmail.com.

6. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. This includes secure payment processing, encrypted connections (HTTPS), and restricted access to personal data.

However, no online system is 100% secure, so we encourage you to protect your own devices and passwords.

7. Data Retention

We keep your information only as long as needed to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal, tax, or accounting requirements

When no longer needed, your data is securely deleted or anonymised.

8. Children’s Privacy

Eudaim does not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us so we can remove it.

9. International Transfers

If you are outside Australia, your information may be processed in countries with different data protection laws. We ensure that appropriate safeguards are in place to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our site means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, reach out anytime:

EudaimEmail: eudaim.sophie@gmail.com