Terms and Conditions

Last updated: 15 May 2026

Welcome to Eudaim. By using our website, purchasing our products, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully, as they help protect both you and our small creative business.

1. About Eudaim

Eudaim is an Australian small business offering handmade macramé wall art and craft kits. Throughout these Terms, “we”, “us”, and “our” refer to Eudaim; “you” refers to the customer or site visitor.

2. Use of Our Website

By accessing our website, you agree to:

  • Use the site for lawful purposes only

  • Not attempt to disrupt or interfere with the website’s functionality

  • Not copy, reproduce, or misuse any content, images, or designs without permission

All content on this site — including product photos, descriptions, branding, and designs — is owned by Eudaim and protected by copyright.

3. Product Information

We aim to provide accurate product descriptions, photos, and details. However:

  • Colours may vary slightly due to screen settings

  • Handmade items may have small variations, which are part of their unique character

  • We reserve the right to update product information at any time

4. Pricing & Payments

All prices are listed in AUD unless stated otherwise.

By placing an order, you confirm that:

  • You are authorised to use the payment method provided

  • All payment information is accurate and complete

We reserve the right to change prices or correct errors at any time.

5. Orders & Availability

When you place an order, you will receive an order confirmation email. This does not guarantee acceptance. We may cancel or refuse an order if:

  • A product is unavailable

  • There is an error in pricing or product information

  • Fraudulent or suspicious activity is detected

If an order is cancelled, you will be refunded in full.

6. Shipping & Delivery

Shipping times are estimates only. Once your order is dispatched:

  • Delivery delays caused by postal services are outside our control

  • You are responsible for providing accurate shipping information

  • Lost or delayed parcels will be handled in line with our shipping policy and carrier guidelines

7. Returns & Exchanges

Our full Return Policy applies. In summary:

  • You may request a return or exchange within 14 days of receiving your order

  • Items must be unused, in original condition, and with all packaging

  • Custom or personalised items may not be eligible for return

  • Refunds are processed once the item is received and inspected

For damaged or faulty items, please contact us promptly with photos so we can assist.

8. Gift Cards

Eudaim gift cards:

  • Are delivered digitally

  • Are non‑refundable

  • Cannot be exchanged for cash

  • Expire in 1 year from date of issue

9. Intellectual Property

All macramé designs, product names, branding, text, images, and creative assets are the property of Eudaim. You may not:

  • Copy or reproduce our designs

  • Use our content for commercial purposes

  • Claim our work as your own

Permission may be granted for limited use — please contact us.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Eudaim is not liable for any indirect, incidental, or consequential damages

  • Our total liability for any claim is limited to the amount you paid for the product

Nothing in these Terms excludes your rights under Australian Consumer Law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes take effect once posted on this page. Continued use of our website means you accept the updated terms.

13. Contact Us

If you have questions about these Terms & Conditions, reach out anytime:

Eudaim Email: eudaim.sophie@gmail.com